As contact center evolves to support more media (like email, web and video) for interaction with customers, any media over IP now becomes the technology of choice for today's generation of contact centers. By utilizing a unified agent desktop, supporting all types of communication channels and routing through a single contact center platform over an IP infrastructure, your agents will be able to serve your customers more effectively and productively regardless of the agent's locations.

Our Contact Centre Integration solutions integrate disparate technologies and communication channels in your contact centre, and associated back office systems, to meet your specific business objectives. These solutions provide the base for implementing world-class customer management strategies, allowing for a strong ROI as well as immediate cost savings.

BDIX BD represents renowned call center solutions and offers full range of IP Telephony, Contact Center Solutions, Unified Communication, contact center/call center graded switch, IVR and CTI, Video and Audio conferencing, Voice logging, and Workforce Management solutions.

Depending on customer requirements, BDIX BD offers complete call center/telephone banking solution to the Telecoms, Banks and other service providers.

Converging data, voice, and video applications onto a single network infrastructure, Insight unified communications solutions deliver the simplicity of one common interface with the efficiency of reduced operating costs. Standards-based and flexible, our solutions: leverage your telecommunications investment, integrate applications for greater user productivity and experience, and offer easy administration. From IP telephony to collaboration, our strategy, assessment and implementation services provide you with measurable results and reliable communications.

A communications platform should make your contact center a service powerhouse. But power requires flexibility — and innovation — for the multi-channel agility you need to respond to customer demands.

Customer Interaction Center (CIC) gives your contact center a single IP communications platform, offered on-premise or as a hosted service, that's both innovative and agile. Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete… in that you get everything required in a contact center solution to improve performance throughout your operation.

When it comes to your customers, building a better experience around them gives you the ultimate advantage. Our all-in-one contact center solution lets you make each customer’s experience an exceptional one.

Different contact centers have different needs. Interactive Intelligence helps you pick the right contact center solution by offering our all-in-one solution as either a premise-based solution or as an on-demand Communications as a Service (CaaS) offering, both easily scalable from 25 - 5,000 agents. Your choice.

Imagine your contact center solution as a single, all-in-one platform that blends all media types with your business rules in one unified system. Now envision it allowing your contact center to do all this.

Offering a versatile approach to unified messaging solutions Organizations can range from multinational entities to a small business office to geographically dispersed universities and healthcare networks.

Yet ask any organization that relies on messaging and a growing mobile workforce what would benefit it most, and the response is nearly universal: A solution to unify, and improve, today’s various messaging processes.

Interactive Intelligence, with its award-winning enterprise unified messaging solution, Messaging Interaction Center (MIC), offers a flexible all-in-one application suite for voice mail, unified messaging and enhanced messaging, built on a single pre-integrated platform that scales from 100 user mailboxes to hundreds of thousands. Its unified messaging solution is an open standards platform also architected for SIP-networked voice over IP (VoIP), allowing organizations to reach from one office to locations, mobile users, customers and suppliers around the globe.

Platform versatility for diverse unified messaging requirements
Voice mails, e-mails and faxes are nothing new on the messaging landscape. But things like Find-Me/Follow-Me and speech-enabled message and calendar access are. Whatever your users require, our platform lets you flexibly construct a unified messaging solution to fit all the people who use it.

Flexibility and expanded mobility are must-haves in a unified messaging solution. But bottom line costs still matter too. Our all-in-one platform results in a lower total cost of ownership by allowing organizations to:

Success in business these days takes more than the telephone and traditional PBX equipment. It requires IP telephony solutions to support voice over IP (VoIP), open standards like SIP, mobile workers and the unified voice and data communications business now demands.

Interactive Intelligence offers everything the modern enterprise needs in your choice of all-in-one IP telephony solutions to fit your organization, scaling from 100 users to more than 15,000 users:

Let your enterprise leverage a SIP-supported network to converge the Interactive Intelligence feature set with your installed business applications. The result is one fully-integrated IP PBX telephony solution to manage phone calls and faxes as well as e-mails, web interactions and valuable business and customer information.

Increase user performance with a single intuitive desktop interface to manage incoming and outgoing calls, chats and e-mails. The same interface also equips users with real-time presence management controls, corporate and workgroup directories, and conferencing.

Outside the office, users can easily connect to the corporate system for voice and data access, while features like one-number Follow-Me/Find-Me and speech-enabled messaging keep mobile workers readily connected and available, all by using our IP PBX software.

Pre-integrated plug-ins allow users to manage calls and presence settings directly within Outlook®, Exchange 2007, Dynamics™ CRM and GP, Word and Excel, and Office Communications Server 2007.

Our IP PBX telephony solutions offer broad integration to business systems and expanded mobility, which is a benefit to any business. It’s even more beneficial when that same IP PBX telephony solution lets your business:

BDIX innovative all-in-one communications solutions are designed to ensure significant improvement in productivity and highest customer satisfaction. It offers top-of-the-line capabilities, such as ACD (Automatic Call Distributor), IVR (Interactive Voice Response), Predictive Dialer, IP-PBX, Voice Logger, Unified Contact Messaging, CRM and Reporting.

The solution is equipped with a host of features such as Intelligent Routing, Skill-Based Routing, Predictive Dialing, Rule-based Dialing, Dynamic Queuing, Multiple Campaign Management, Robust Lead Management, Performance Management, Unified Messaging (Chat, E-mail, SMS), Call Compliance, Centralized Management and many more. It provides a powerful value proposition to its call center customers in form of easy scalability, ease-of-use, low Total Cost of Ownership (TCO) and ability to work seamlessly over TDM or VoIP.

This architecture allows various modules to interact with each other on well defined interface thereby providing easy integration with existing applications and infrastructure and faster development of custom made applications. The architecture enables redundancy at multiple levels of the infrastructure thereby providing high scalability and high up-time of overall solution. Additionally, it saves up to 70% of hardware and operating system costs usually incurred by contact centers.